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Welcome to Our Care Model

As a U of T student, your mental health is incredibly important.

You’re part of a large and diverse group of students, and you need to be part of a community that allows you to thrive. University can be both stimulating and demanding at every stage, from your very first day all the way through to graduation.

This site provides information to students about with all of our mental health resource offerings in one place, so that finding the support you need is easy and accessible 24 hours a day, wherever you are.

Take advantage of the many mental health resources presented here and offered across all three U of T campuses – and remember that if you need support, every door at U of T is the right door to walk through.

Consistent Process, Custom Care

As students, you are at the heart of the University of Toronto’s mission of higher education and advanced research, and we want to support you as effectively as possible. We’re incredibly proud of your successes, but we know that challenges often come up along the way.

Across the University, important discussions about student well-being and mental health have been taking place, and students are showing great leadership. In March 2019, a four-point plan of action, including a Task Force on Student Mental Health mandated a review of the mental health supports and services we provide.

The Task Force completed its work and submitted its Final Report. The comprehensive and thoughtful recommendations in the report are a direct result of extensive feedback you’ve contributed, along with other members of the U of T community.

In order to provide a​ streamlined and simplified way to access mental health services, The Presidential and Provostial response to the Task Force report committed to a process redesign of mental health service delivery that would be based on a stepped model of care.

The new model will ensure that you have access to the care and resources you want and need, regardless of where you find yourself on the mental health continuum.

We encourage all of you – students, parents, faculty and staff to learn about the new model and explore the resources available to our community.

Flexible Wellness Journey

Many models of care exist to respond to student mental health needs. Everyone’s situation is unique and that’s why we have adopted a model of care that can be customized to deliver the right care at the right time for each student. Our model is a comprehensive system that organizes treatments by intensity and by readiness to participate. Students can access services along any of the steps at any point in their journey and can try new things at any time.


Informational Self-Directed Icon

Information & Education

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Self-Guided Activities

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Peer to Peer Support

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Organized Workshops

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Flexible Intensive Individual Programming Icon


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Crisis Support & Care Team Planning

Care From Others

Core Components

The stepped care model is based on a set of core components that outline the goals of the model. Foremost is the commitment to flexibility and responsiveness, in how treatment is planned, delivered, and continuously improved. The components highlight a student-centric approach, with a focus on recovery and the reduction of stigma. These components guide all aspects of the Stepped Care model and invite students to participate actively in their own care. 

Student Care Experience

  • Daily access
  • Individualized intervention
  • Adaptable treatment plans
  • Personalized care

Approach and Philosophy

  • Stakeholder collaboration
  • Accessible services
  • Emphasized risk management
  • Ongoing service
  • Improvement recovery-oriented