I require immediate assistance to manage my safety or the safety of others

No matter where you are, you will be connected with a crisis responder 24/7 who will listen, without judgment, and help you find the resources you need. You can call this number if you are feeling lost, hopeless, or thinking about suicide. You can call if you are worried about yourself or worried about someone else.

VISIT 988.ca Call 988

911 is an emergency helpline that connects you with 24/7 first responders, such as police, fire, or an ambulance. If you need immediate assistance, are in danger, or need to go to hospital, call 911.

Call 911

Faculty, Staff & Librarians Resources

Areas of Assistance

Gerstein Crisis Line (toronto)

24/7 telephone crisis support for individuals 16+ living in City of Toronto who are experiencing a mental health and/or addictions crisis, over 180 languages.

Black Youth Helpline

9am-10pm national helpline for Canadian Black youth.

24/7 Crisis Peel

24/7 telephone crisis support for individuals 18+ living in Peel Region experiencing a mental health and/or addictions crisis.

LGBT+ Youthline

Free and anonymous peer support by text or chat for LGBT+ youth. Available Sunday-Friday 4pm-9:30pm.

Hope for Wellness (Indigenous Phone Services)

Available 24/7 by call or chat online for Indigenous people across Canada.

Distress Centres of Greater Toronto

Available 24/7 by call or text providing crisis intervention and emotional support. **Multilingual phone lines available 10am-10pm only, Monday through Friday.

Scarborough Mobile Crisis

Mobile crisis intervention for 16+ of people living in Scarborough or East York needing crisis de-escalation, support, safety planning.

Assaulted Women’s Helpline

24/7 crisis counselling, safety planning, emotional support, information and referrals for all women in Ontario experiencing any form of abuse.

Toronto Rape Crisis Centre

24/7 crisis call or text line, offering group and individual support, court accompaniment and advocacy.

Health & Wellness

Check out the health centre for resources related to students’ physical health and mental health, wellness programs and information to help support students in achieving their personal and academic goals. Navigation supports are available to help them find the right resources at the right time.

Telus Health Student Support

24/7 support or appointment-based confidential support for health, mental health, school or general supports. Available by call or text in 146 languages.

Health & Wellness

Check out the health centre for resources related to students’ physical health and mental health, wellness programs and information to help support students in achieving their personal and academic goals. Navigation supports are available to help them find the right resources at the right time.

Health Promotion

Health promotion activities occur all across the university, aimed to provide low barrier support to students looking to connect with others, connect with peer mentors, or learn more about health and wellness. Click on your campus to find out about upcoming health promotion events.

NAVI

U of T chat-bot virtual assistant. Navi can provide information on many topics, including admissions, financial aid, getting involved, careers, convocation and more. Additionally, Navi can provide more specific information regarding mental health resources.

211 Toronto

Webpage that outlines all community health and social services in Toronto, Durham, Peel, and York with descriptions, hours, and referral processes. These resources are not specific to mental health only.

Connex Ontario

Webpage that connects you to mental health, addictions, and problem gambling services in Ontario. 24/7 access to a service navigator. Free & confidential health information provided.

Academic Supports

There is help available with study skills as well as writing, math and numeracy, academic performance. Academic advising, one-on-one appointments and workshops are available at each campus. Study groups and opportunities to connect with other students are available as well.

Accessibility Services

Assistance with navigating disability-related barriers to academic success. Services and supports available for learning, problem solving and inclusion. Individual and group-based supports are available.

Registrar

The registrar’s office assists with academic advising, personal counselling for academic success, financial counselling, and help finding resources on campus. The registrar can also help future students with recruitment, admission and transfer credit processes.

Resources and Supports for Graduate Studies

The School of Graduate Studies supports graduate students with academics, accessibilty, health and wellness, mentorship and professional development.

Office of Learner Affairs (Temerty Faculty of Medicine)

Specific supports for the Temerty Faculty of Medicine, including academic and clinical skills enhancement, personal counselling, career counseling, learner experience, and accommodation and accessibility supports

Tri-Campus – Campus Safety

Immediate assistance 24/7 for any safety concerns.

Community Safety Office (Tri-Campus)

A University of Toronto Equity Office and Tri-Campus service that offers short-term support and assistance to students, staff, librarians, and faculty members of the U of T community who have experienced personal safety concerns including: stalking & harassment, bullying & intimidation, threats, intimate partner violence, family violence, workplace conflict and volatile behaviour.

Sexual Violence Prevention and Support Centre (Tri-Campus)

The Sexual Violence Prevention & Support Centre (SVPS Centre) supports students, staff, faculty, and librarians who have been affected by sexual violence or sexual harassment. The centre offers help with disclosure and reporting, legal advice, drop in and ongoing programming.

Health & Wellness

Check out the health centre for resources related to students’ physical health and mental health, wellness programs and information to help support students in achieving their personal and academic goals. Navigation supports are available to help find the right resources at the right time.

Toronto Rape Crisis Centre

24/7 crisis support, text or web chat support (Wed-Fri 7pm-12am), group support, peer support, medical accompaniment, and advocacy for individuals affected by rape or sexual violence.

Access to Supports/Resources

Government of Ontario website with access to publically funded services for people who have experienced violence, including emergency shelters, helplines, treatment options, Legal Aid Ontario, employment supports, victim services, internet safety and more.

Revive

Rape Crisis centre of Peel provides clinical services (such as crisis counselling, ongoing therapy), outreach supports, workshops and assistance with reporting.

Student Unions

Your student insurance benefits supplement what is offered by campus health services paid through student fees, OHIP, UHIP, or other provincial health plans. There are different student unions representing full-time and part-time students across the three campuses, in undergraduate or graduate studies. Collectively, the student unions play an important role in representing the interests of students and providing general resources, support, and assistance. They organize major events for students and offer services such as a food bank, tax clinic, and extra health and dental plans as noted above.

Registrar

The registrar’s office assists with advice about applying for financial aid, scholarships, grants & bursaries and government loans.

School of Graduate Studies

The School of Graduate Studies provides advice about applying for financial aid, scholarships, grants & bursaries, government loans, specifically for graduate students.

Student Housing Support

Resources are available to help you find housing options, such as applying for residence or off- campus rental housing.

Campus Safety

Campus safety will provide immediate assistance if you do not have housing for the night.

Community Safety Office (Tri-Campus)

A University of Toronto Equity Office and Tri-Campus service that offers short-term support and assistance to students, staff, librarians, and faculty members of the U of T community who have experienced personal safety concerns including: stalking & harassment, bullying & intimidation, threats, intimate partner violence, family violence, workplace conflict and volatile behaviour.

Resources

Each university campus provides resources specifically for international students, regarding all aspects of campus life, academics, and guidance around immigration and transition support.

Campus Safety

Immediate assistance if you are concerned about someone’s safety.

SAFETalk

SafeTalk is a workshop designed to help you build skills in suicide prevention. Participants learn how to recognize and talk with someone thinking about suicide, to build active listening skills and to learn how to refer someone to support. The training also includes education about myths of suicide that prevent people from seeking help. Each campus has their own training and time and location will differ based on the campus you are on. These workshops are open to students, staff, librarians and faculty.

Identify, Assist, Refer

A quick, asynchronous course providing guidance on how to talk to students about mental health. This course is available to students, faculty, librarians, and staff.

Centre for Innovation in Campus Mental Health

A website of customized post-secondary training and tools to support student mental health.

Faculty, Staff & Librarians: Frequently Asked Questions

Answer:

For mental health care Monday to Friday during regular business hours, students should call their campus health centre. The health centres offer same day/next day appointments. The TELUS Health Student Support APP connects students to real time telephone counselling 24/7 and is a good support for students. It is also available to faculty, librarians or staff who are seeking advice in how best to help a student who is distressed.

Answer:

Faculty, staff or librarians who have a concern about a student can access consultative resources at the following website:

UTSG

UTM

UTSC

Answer:

Identify, Assist, Refer (IAR) asynchronous online training prepares you with skills and information to support individuals experiencing different types of challenges that impact mental health. This 30-minute asynchronous online training teaches you how to recognize student distress, begin supportive conversations, and make effective referrals. All faculty, librarians and staff are eligible to take this training. More details can be found on the health centre websites.

Answer:

Faculty, librarians and staff can access the Employee and Family Assistance Program at no cost to support you in your time of need. More information can be found at https://people.utoronto.ca/employees/efap/.

Understanding

Understanding the Role
of Faculty, Staff & Librarians