Parents & Supporters Resources
This page has specific information about mental health. For general U of T questions, please visit your campus resource geared towards Parents & Supporters. You can find those links below.
Areas of Assistance
Gerstein Crisis Line (toronto)
24/7 telephone crisis support for individuals 16+ living in City of Toronto who are experiencing a mental health and/or addictions crisis, over 180 languages.
Black Youth Helpline
9am-10pm national helpline for Canadian Black youth.
24/7 Crisis Peel
24/7 telephone crisis support for individuals 18+ living in Peel Region experiencing a mental health and/or addictions crisis.
LGBT+ Youthline
Free and anonymous peer support by text or chat for LGBT+ youth. Available Sunday-Friday 4pm-9:30pm.
Hope for Wellness (Indigenous Phone Services)
Available 24/7 by call or chat online for Indigenous people across Canada.
Distress Centres of Greater Toronto
Available 24/7 by call or text providing crisis intervention and emotional support. **Multilingual phone lines available 10am-10pm only, Monday through Friday.
Scarborough Mobile Crisis
Mobile crisis intervention for 16+ of people living in Scarborough or East York needing crisis de-escalation, support, safety planning.
Assaulted Women’s Helpline
24/7 crisis counselling, safety planning, emotional support, information and referrals for all women in Ontario experiencing any form of abuse.
Toronto Rape Crisis Centre
24/7 crisis call or text line, offering group and individual support, court accompaniment and advocacy.
Health & Wellness
Check out the health centre for resources related to your loved one’s physical health and mental health, wellness programs and information to help support your loved one in achieving their personal and academic goals. Navigation supports are available to help them find the right resources at the right time.
Telus Health Student Support
24/7 support or appointment-based confidential support for health, mental health, school or general supports. Available by call or text in 146 languages.
Health & Wellness
Check out the health centre for resources related to your loved one’s physical health and mental health, wellness programs and information to help support your loved one in achieving their personal and academic goals. Navigation supports are available to help them find the right resources at the right time.
Health Promotion
Health promotion activities occur all across the university, aimed to provide low barrier support to students looking to connect with others, connect with peer mentors, or learn more about health and wellness. Click on your campus to find out about upcoming health promotion events.
NAVI
U of T chat-bot virtual assistant. Navi can provide information on many topics, including admissions, financial aid, getting involved, careers, convocation and more. Additionally, Navi can provide more specific information regarding mental health resources.
211 Toronto
Webpage that outlines all community health and social services in Toronto, Durham, Peel, and York with descriptions, hours, and referral processes. These resources are not specific to mental health only.
Connex Ontario
Webpage that connects you to mental health, addictions, and problem gambling services in Ontario. 24/7 access to a service navigator. Free & confidential health information provided.
Academic Supports
There is help available with study skills as well as writing, math and numeracy, academic performance. Academic advising, one-on-one appointments and workshops are available at each campus. Study groups and opportunities to connect with other students are available as well.
Accessibility Services
Assistance with navigating disability-related barriers to academic success. Services and supports available for learning, problem solving and inclusion. Individual and group-based supports are available.
Registrar
The registrar’s office assists with academic advising, personal counselling for academic success, financial counselling, and help finding resources on campus. The registrar can also help future students with recruitment, admission and transfer credit processes.
Resources and Supports for Graduate Studies
The School of Graduate Studies supports graduate students with academics, accessibilty, health and wellness, mentorship and professional development.
Office of Learner Affairs (Temerty Faculty of Medicine)
Specific supports for the Temerty Faculty of Medicine, including academic and clinical skills enhancement, personal counselling, career counseling, learner experience, and accommodation and accessibility supports
Tri-Campus – Campus Safety
Immediate assistance 24/7 for any safety concerns.
Community Safety Office (Tri-Campus)
A University of Toronto Equity Office and Tri-Campus service that offers short-term support and assistance to students, staff, librarians, and faculty members of the U of T community who have experienced personal safety concerns including: stalking & harassment, bullying & intimidation, threats, intimate partner violence, family violence, workplace conflict and volatile behaviour.
Sexual Violence Prevention and Support Centre (Tri-Campus)
The Sexual Violence Prevention & Support Centre (SVPS Centre) supports students, staff, faculty, and librarians who have been affected by sexual violence or sexual harassment. The centre offers help with disclosure and reporting, legal advice, drop in and ongoing programming.
Health & Wellness
Check out the health centre for resources related to students’ physical health and mental health, wellness programs and information to help support students in achieving their personal and academic goals. Navigation supports are available to help find the right resources at the right time.
Toronto Rape Crisis Centre
24/7 crisis support, text or web chat support (Wed-Fri 7pm-12am), group support, peer support, medical accompaniment, and advocacy for individuals affected by rape or sexual violence.
Access to Supports/Resources
Government of Ontario website with access to publically funded services for people who have experienced violence, including emergency shelters, helplines, treatment options, Legal Aid Ontario, employment supports, victim services, internet safety and more.
Revive
Rape Crisis centre of Peel provides clinical services (such as crisis counselling, ongoing therapy), outreach supports, workshops and assistance with reporting.
Student Unions
Your student insurance benefits supplement what is offered by campus health services paid through student fees, OHIP, UHIP, or other provincial health plans. There are different student unions representing full-time and part-time students across the three campuses, in undergraduate or graduate studies. Collectively, the student unions play an important role in representing the interests of students and providing general resources, support, and assistance. They organize major events for students and offer services such as a food bank, tax clinic, and extra health and dental plans as noted above.
Registrar
The registrar’s office assists with advice about applying for financial aid, scholarships, grants & bursaries and government loans.
School of Graduate Studies
The School of Graduate Studies provides advice about applying for financial aid, scholarships, grants & bursaries, government loans, specifically for graduate students.
Student Housing Support
Resources are available to help you find housing options, such as applying for residence or off- campus rental housing.
Campus Safety
Campus safety will provide immediate assistance if you do not have housing for the night.
Community Safety Office (Tri-Campus)
A University of Toronto Equity Office and Tri-Campus service that offers short-term support and assistance to students, staff, librarians, and faculty members of the U of T community who have experienced personal safety concerns including: stalking & harassment, bullying & intimidation, threats, intimate partner violence, family violence, workplace conflict and volatile behaviour.
Resources
Each university campus provides resources specifically for international students, regarding all aspects of campus life, academics, and guidance around immigration and transition support.
Campus Safety
Immediate assistance if you are concerned about someone’s safety.
Parents & Supporters Resource
U of T has dedicated webpages for parents & supporters to learn about ways to help loved one’s adjust and thrive at U of T. It contains information about resources and how to navigate loved one’s journies at U of T. Please click on the following campus links for more information.
Parents & Supporters: Frequently Asked Questions
Answer:
Mental Health services at U of T can range from clinical supports, such as counselling, visits with a nurse, or even a psychiatrist for consultation – to non-clinical supports such as peer mentorship, wellness workshops and fairs. Most supports can be found in the health centres and some counselling can be found in residences, in the libraries, and in faculty buildings. The best way to see what is available is to visit the campus specific Health Centre website. You can also use Navi, U of T’s chat-bot virtual assistant, to help determine what best options there are for your loved one.
Answer:
If a psychiatry visit is deemed necessary or recommended, it is available. A referral is required from a primary care physician at the campus health centre to access psychiatry. Psychiatry consultations are provided. There is no guarantee of follow up care. Please visit your campus health centre website for more specific information on this service.
Answer:
It is recommended to stay with your primary care team in your local community. Supports are available at the university if a student does not have local supports or cannot access their community supports. Our teams will work with the student’s circle of care where necessary and when consent is provided.
Answer:
There has been increased awareness regarding ADHD leading to some students requesting information about assessments and possible accommodations. At UofT the first point of contact will be the Accessibility Services Offices who will refer your loved one to the right information and processes. You can find information at UTSG, UTM and UTSC.
Answer:
Campus safety is available 24/7 on each U of T campus for immediate assistance. If living in residence, residential professional staff and/or the Dean of Students are available to help as well.
Answer:
Parents/caregivers require consent of an indiviudal over the age of 16 to be involved in their healthcare treatment. You will not be able to access any information unless your loved one provides written permission to do so. You can read more about privacy legislation in healthcare here.
Answer:
There are differences between the child and adult healthcare systems. The biggest change you will experience is that family involvement, without documented consent from the patient, is not a primary focus in adult healthcare. Without consent, healthcare providers cannot share information with you as a parent or caregiver. Before they start school, it is helpful to talk to your child or loved one about the adult healthcare system and the opportunity with their permission to include you in their care and treatment decisions.
Answer:
It is up to your loved one who they designate as their emergency contact. If you are not designated, or they appoint someone else, you will not be notified if they become ill or injured. Encourage your loved one to consider putting you down as the emergency contact so you can stay informed.
Answer:
U of T’s Discovery Pharmacy has pharmacist services that include counselling for students regarding the role of medications and the best ways to improve their effectiveness. Click here for more information and to book an appointment with the pharmacist.
Answer:
Students who have UHIP are eligible to receive mental health services at U of T for free. If you are not sure what eligibility you have, please click on the following campus links for more information:
UTSG: Centre for International Experience
Answer:
The vast majority of hospital-based mental health outpatient services require a referral from a primary care practitioner/ family doctor. The student will first need to make an appointment with the primary care provider who completes a referral form for the service. It is best to check the waittime for the clinic because a lengthy wait time may influence where the referral is made.
Answer:
U of T has dedicated webpages for parents & supporters to learn about ways to help loved one’s adjust and thrive at U of T. It contains information about resources and how to navigate loved one’s journies at U of T. Please click on the following campus links for more information:
